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What organizations say after going live.
XTruLink has considerably cut down wait times for guests looking to purchase experience tickets. It also provides multiple locations for folks to purchase their tickets at, where previously we only offered tickets at one location, which was not ideal for such a large campus.
When we have nice weather and special events we are able to have staff outside greeting our guests with handhelds to usher them in quickly with no barriers. This has led to very positive guest interactions and has really sped up the process for our busier events.
XTruLink has noticeably improved our guest experience by making the online ticket purchasing process much more user-friendly. We've seen an increase in online ticket sales, which tells us that visitors are finding it easier and more convenient to plan their visits. The clear messaging about using the QR code as their ticket has reduced confusion at check-in.